Our Policies

Custom-Configured Product

We are pleased to offer product that is custom-configured to your specifications, and we encourage you to review your order carefully. Since the product is built to your specifications, the order cannot be changed, modified, or canceled once your order is in production.

Data Errors

HNS Tools reserves the right to revoke offers or correct errors in pricing, item numbers, item descriptions, and pictures. This policy is effective for all items and sales found or placed on HNSTools.com, HomeNetworkSupply.com, Ebay.com, and Amazon.com or any other affiliated website.

Hours of Operation

If you would like product and pricing information, our HNS Tools team is available to assist you Monday through Friday 8am - 5pm EST both by email and phone.

Methods of Payment

You may pay by credit card no matter which ordering method you use (Internet or phone). At the time your order is placed, HNS Tools obtains a pre-approval from the credit card company for the amount of the order. Credit card billing occurs when your order ships.

HNS Tools accepts Visa, MasterCard, American Express, and Discover.

Please Note

1) We are unable to accept credit cards issued by banks outside of the United States.
2) Debit cards and check cards have daily spending limits that may substantially delay the processing of your order.

Credit Card Security Codes

HNS Tools requires the credit card security code for your card for any telephone or online purchase. The credit card security code is an individual three- or four-digit number specific to your credit card that may be printed on the face of your card above the embossed account number (if American Express), or on the back of your card, on the signature panel (if Visa, MasterCard or Discover). Asking for and confirming your credit card's security code helps validate that you - and only you - are in the possession of your credit card and protects you from unauthorized use of your account.

Modifying Orders

You have 30 minutes after placing your order to make changes, including your shipping address, payment method or quantity of items purchased. To change these or other parts of your order, contact us via email at help@hnstools.com or via telephone at 888.872.8008. After 30 minutes, we will start processing your order and it may not be possible to make additional changes.

Order Cancellation

You have 30 minutes after placing your order to cancel the sale. To cancel your order, contact us via email at help@hnstools.com or via telephone at 888.872.8008. After 30 minutes, we will start processing your order and it may not be possible to cancel the sale.

Order Processing

The estimated shipment date on your order is based on product availability, payment processing time, and warehouse processing time and does not include transit time. Payment processing will not begin until we receive all the information we need and full payment or a full authorization.

Other Terms and Conditions

HNS Tools is not responsible for typographical errors.
HNS Tools reserves the right to change the terms and conditions of sale at any time.
All sales at the HNS Tools are governed by Pennsylvania law, without giving effect to its conflict of law provisions.
No HNS Tools employee or agent has the authority to vary any of the HNS Tools's policies or the terms and conditions governing any sale.

Privacy Policy

Protecting privacy is a HNS Tools ("HNS", "HNSTools.com") priority. To underscore our fundamental commitment to privacy and our vision that good privacy is good business -- for HNS Tools, for our customers and for consumers -- we have adopted this online privacy for hnstools.com.

800 Airport Road
Annville, PA 17003
888.872.8008

This site is not directed at children.

If you have questions or concerns regarding this statement, please contact us at:

HNS Tools
800 Airport Road
Annville, PA 17003
Telephone: 888.872.8008
Fax: 717.838.3318
help@hnstools.com

HNS Tools, a division of WESCO Distribution, Inc. operates this website (the “Website”) for the primary purpose of providing for the sale of broadband and data communications and other products and services direct to you the customers. This Privacy Policy and Terms of Access (this “Policy”) applies to any of our (or our affiliates’) websites, computer applications or mobile applications that link to this Policy (collectively, the “Services”). The terms “we,” “us” and “our” refer to HNS Tools and its affiliates. By using the Services - even if you do not make a purchase - you agree to this Policy as part of a legal agreement between you and HNS Tools.

Your privacy and trust are important to us. This Policy includes information on how HNS Tools handles personal information. HNS Tools recognizes that the proper treatment of personal information will maintain confidence in our organization and will provide for successful business operations. Protecting the confidentiality and integrity of personal information is a critical responsibility that HNS Tools takes seriously at all times.

[HNS Tools’s data privacy practices described in this Policy apply to customer and supplier information HNS Tools collects in the United States and via the Services.]

Information We Collect

We gather information about you from various sources:

  • Information you give us, such as during transactions, customer service processes, registering on our website or requests for information
  • Information automatically collected via our website, such as through cookies
  • Information from various sources, such as publicly accessible information
When you use the Services, we collect certain information, either actively or passively. Passively-collected information typically includes your IP address, browser type and browser configuration. It may also include additional information, depending on your browser’s settings. We use cookies, which are unique text files stored on your computer or mobile device. Our cookies help us recognize you as a repeat visitor and help you browse our websites and use other aspects of the Services more efficiently. They also allow us to understand your browsing activity so that we can develop statistical information to help us improve the Services. You can configure your computer or mobile device to reject or delete cookies. We also actively collect information you give us, depending on how you are using the Services. For example, when you request a catalog, we collect your shipping information so we can send you the catalog. When you place an order, we collect your payment and shipping information so that we can process your order. If you ask us a question or request support, we collect the information you provide so that we can answer your question, provide support or follow up with you. If you establish an account with us, we also collect information you submit during the registration process. At times we conduct online surveys to better understand the needs and interests of our customers and other visitors. When we conduct a survey, we will describe how we may use the information you choose to provide to us. We may have collected similar information from you in the past during previous transactions. We will use that historic information in accordance with this Policy. By using the Services, you are consenting to our continued use of any such information.

How We Use and Share Personal Information

We process personal information in order to provide the Services to you or your organization and perform our obligations under this Policy, our Terms and Conditions of Sale or other contract between you or your organization and HNS Tools. We also process personal information for other, business-related purposes in which we have legitimate interests or with your consent (which you may withdraw at any time). These include:

  • Account setup: We use personal information, such as your name, email address, and phone number, to set up and administer your account, provide technical and customer support, verify your identity, and send important account information.
  • Orders: We use personal information to fulfill your order requests.
  • Marketing and events: We use personal information to deliver marketing and event communications to you across various platforms, such as email, telephone, direct mail, and online. You can elect not to receive such communications.
  • Legal obligations: We may be required to use and retain personal information for legal and compliance reasons, such as the prevention, detection, or investigation of a crime; loss prevention; or fraud. We may also use personal information to meet our internal and external audit requirements, information security purposes, and as we otherwise believe to be necessary or appropriate: (a) under applicable law, which may include laws outside your country of residence; (b) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include such authorities outside your country of residence; (c) to enforce our terms and conditions; and (d) to protect our rights, privacy, safety, or property, or those of other persons.

How We Share Personal Information

We are not in the business of selling, renting or sharing your information to non-affiliated third parties, except as described in this Policy. We may share such information with any of our affiliates or subsidiaries. We may also share applicable information with third-party service providers that perform services on our behalf or when required by law. For example, we may provide your shipping information to a carrier to fulfill your order. We may provide your payment information to a merchant-services vendor to process your payment. If you request information about a particular product or service provided by a third party, we may share information about you or your request with that third party in order to satisfy your request. In some cases, you may be asked to provide information directly to a third party in order to use part of the services. For example, a mobile application that can be used to browse our products may be hosted by a third party, in which case the terms of use and privacy policy for the mobile application will apply to your use of the mobile application and the information you provide. If you provide us with your contact information, we may share it with our supplier partners to use when they work with us. We may also disclose your information for purposes we describe to you when you provide the information, either to comply with your requests or with your specific consent. In the event of a sale, merger, liquidation, dissolution, reorganization or acquisition of HNS Tools or all or part of one or more of our lines of business, information we may have collected about you may be transferred to other parties to the transaction.

Where and How Long We Keep Personal Information

The information we collect through the Services is stored on HNS Tools servers in the United States. If you are outside of the United States, by submitting information to us you are acknowledging and agreeing to send that information to the United States for the purposes described in this Policy.

HNS Tools has policies and rules relating to the retention of personal information. We have an enterprise records retention schedule that is based on a classification scheme consisting of business functions, data classes, and data types. We retain personal information only for as long as we reasonably require it to provide the Services to you, or for legal or other legitimate business purposes. In determining data retention periods, HNS Tools takes into consideration local laws, contractual obligations, and the rights, expectations and requirements of our customers. When we no longer need personal information, we securely delete or destroy it.

External Links

For your convenience, our websites may contain hyperlinks to other websites owned by third parties. We can make no representations regarding data collection on third-party websites or through third-party services. We try to link only to websites that share our standards and respect for privacy, but we are not responsible for the content or the privacy practices employed by others. We recommend that you read the privacy policy/statement and terms of use for each website you visit or service you use.

Intellectual Property

The Services contain information, materials, content and technology owned or controlled by us and our licensors are protected by intellectual property laws in the United States and other countries. You may not to remove or tamper with any intellectual property notices (such as copyright and trademark or other, similar notices) in connection with your use of the Services. You also may not copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit all or any part of the Services except as expressly permitted in a written agreement between you and HNS Tools. All trademarks and service marks contained in the Services are the property of their respective owners, and no license or other rights to such trademarks are granted under this Policy.

Additional Terms of Access

HNS Tools does not knowingly collect information from or about anyone under the age of 18. You must be at least 18 years old to use the online parts of the Services. If you are under 18 years old, please do not purchase any product or service using the Services without the consent and assistance of your parent or guardian. You may access or change the information you have submitted to HNS Tools by logging into your account. Please note that we can only provide access to information you have submitted to HNS Tools through the Services and that is still in our possession. We cannot identify cookie, browser, or website usage data that you may have generated by using the Services. Also, you are on notice that we may not retain all of your information. We may destroy or delete your certain information at any time. Depending on your relationship with us there may be additional terms and conditions that apply your use of the Services, such as the terms of use for our mobile applications. Please contact us if you have any questions about what terms apply to you.

Security

We have implemented commercially reasonable and appropriate measures to secure your personal information against accidental loss and from unauthorized access, use, alteration, and disclosure. Unfortunately, no Internet transaction or transmission of data is 100% secure; accordingly, we cannot guarantee the security or integrity of your information. We process personal information and credit card information using an SSL (secure socket layer) connection, and our agreement with our merchant-services vendors require that payments are handled pursuant to PCI compliance standards.

HNS is also an Entrust™ certified web site. Entrust™ is an independent third party that authenticates the identities of others on the Internet. By registering with Entrust™, HNS provides you with a method of independently authenticating that the information you are sending is going to HNS.

Changes

We reserve the right to make changes to this Policy at any time. Such changes will be posted on our website. By continuing to use the applicable Services, you agree to the terms of the most recent version of this Policy.

Applicable Law; How to Contact Us

The Services and this Policy are governed by United States and Pennsylvania law. If you are outside the United States, please note that the United States may have laws concerning data privacy that are different than such laws in your country of residence. You may have specific rights under applicable data protection laws, notwithstanding the fact that we have selected United States and Pennsylvania law to govern our agreements, including this Policy. For example, you may have the right to lodge a complaint with a data protection authority in your country. You may also have the right to request access to and rectification or erasure of your personal information or restriction of processing of your personal information, or to object to certain types of processing, as well as the right to data portability. Some of your rights may not apply where the use of your information is required in order to fulfill a contractual obligation to you or your organization, or for security or other legal reasons. In addition, some of your rights may need to be exercised by sending your requests to your organization, which may then have the obligation under applicable law to communicate to its service providers, including HNS Tools. Whatever the case, we are committed to complying with data protection laws applicable to us and our business, and to assist our customers in their compliance obligations as applicable and appropriate. If you have questions concerning our privacy practices, contact us at: help@hnstools.com. This policy was last updated May 22, 2018.

Product Availability

Order lead time is the length of time it will take us to validate your credit card, assemble the right products and package your order. Shipping time is the length of time it will take for the package to travel from our warehouse to your shipping address.

HNS Tools makes every effort to ship your product according to the estimated lead times provided by the HNS Tools at checkout. The estimated lead times are in business days (Monday through Friday) excluding Federal Reserve holidays. Lead times will begin the following business day for orders placed and credit cleared after 2 p.m. EST. Lead times quoted on the checkout page are for orders that are partially shipped - meaning items ship as soon as they are available. If you have requested a complete shipment, please add 3-4 additional days for transportation and order consolidation processing.

Although every effort is made to ship your order according to the lead time provided, shipping dates may change due to changes in supply. If the lead time changes, HNS Tools will contact you via email and provide a revised shipping estimate.

We encourage you to contact HNS Tools Sales Support at 1.888.872.8008 for order status information or visit http://www.homenetworksupply.com/orderStatus.aspx to view the status of your order.

Given the popularity of some products, HNS Tools may restrict the number of such items that you may purchase. Any product limit restrictions will be posted on the HNSTools.com web site. This information is subject to change.

HNS Tools endeavors to stay at the forefront of technological advancement. For this reason, HNS Tools reserves the right to discontinue products without notice.

Product Warranty

Non-HNS Tools-branded/Third-party products are sold "AS IS" by the HNS Tools, but may be accompanied by their manufacturers' standard warranties. "AS IS" products are sold by HNS Tools as is, where is, and with all faults, and without express or implied warranties from HNS Tools. If you have questions about any manufacturers' warranties that accompany such products, please contact the manufacturer directly.

Note: Products sold through this Web site which do not bear the HNS Tools Brand name are serviced and supported exclusively by their manufacturers in accordance with any terms and conditions packaged with the products.

Please contact the manufacturer directly for technical support and customer service.

Proof of Purchase

HNS Tools will send you a confirmation of your order via email.

Refunds and Returns

If you are not satisfied with your purchase of a product, you have 30 calendar days of the receipt of the product to obtain an RMA number from the HNS website. Please write the RMA number on any and all packages returned to avoid delays in processing of the return.

If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment. The product must be returned to the HNS Tools warehouse within 14 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. A 25% open box fee will be assessed on any opened hardware or accessory.

If a product is not defective or incorrectly sent by HNS Tools - the buyer is responsible for any and all return shipping costs and a 10% restocking fee will be assessed.

If a product is defective or has been incorrectly sent, the buyer should obtain an RMA number and return the item to HNS Tools. Should we deem the product defective or incorrectly sent, we will refund your shipping cost up to $7 for domestic shipments and $9 for international shipments and we will send a replacement or the correct item. Furthermore, HNS Tools will only refund shipping costs if the customer chooses to replace the item. If the customer wishes to return the defective or incorrect item for a refund, no shipping costs will be refunded by HNS Tools.

If the item is deemed not defective or correctly sent, no shipping charges will be refunded. We will take your input into consideration when determining whether or not the product is defective; however, as the seller and expert on the product sold, HNS Tools will ultimately have the final determination if a product is, in fact, defective. After testing and analysis, all decisions concerning defectiveness are final. The customer will be promptly informed of the decision made.

NOTE: HNS Tools recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to HNS Tools or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Please note that the United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before the USPS will initiate a trace.

If you discover what you believe is a product defect for any third-party product, please contact the manufacturer directly for information regarding the manufacturer's warranty.

All returns must be sent to:

HNS Tools
800 Airport Road
Annville, PA 17003

If your order is returned to HNS Tools because the package is undeliverable as addressed, HNS Tools will process the order as a return and issue a refund for the item only. The customer will be notified via email once the return has been completed and refunded. You may request for the order to be reshipped by HNS Tools with a new address in order for us to resend your order. All requests must be made prior to a refund has been issued. Furthermore, if you would like the order to be re-shipped, you will be responsible for payment of the shipping charges. If you purchased using a free shipping promotion, shipping charges will be based on USPS or UPS rates to your destination based on the weight of the package. Fees can be collected via PayPal or by providing a credit card number.

Redirect Fees will apply for orders that need to be rerouted while in transit. Customer is responsible for the redirect fee if HNS Tools is not at fault for the shipping error. The customer will be charged $15 + the original shipping cost per package; fee is due when the redirect has been made.

Shipping Options

HNS Tools offers 4 convenient shipping options.

Standard Shipping: This option is available on all orders. Products shipped via standard service are normally delivered within five business days after shipment.

2-Day Shipping: For an additional charge, we offer this expedited shipping option on most of our products. Products shipped via UPS two-day service prior to 5:00 PM EST are normally delivered by 4:30 PM local time two business days after shipment. Orders must be received prior to 1:00 PM EST in order for them to be shipped that day using this service. Any orders placed after business hours or on weekends will be shipped on the follow business day. 2-Day Shipping is exclusively offered to our domestic customers.

2-3 Day International Shipping: For an additional charge, we offer this expedited shipping option on products shipped from international locations. Products shipped prior to 5:00 p.m. EST, are normally delivered by 4:30 p.m. local time two-three business days after shipment.

Next Day Shipping: For an additional charge, we offer this expedited shipping option on most of our products. Products shipped prior to 5:00 PM EST, via UPS overnight service are normally delivered by 3:00 PM local time one business day after shipment. Orders must be received prior to 1:00 PM EST in order for them to be shipped that day using this service. Any orders placed after business hours or on weekends will be shipped on the follow business day. Next Day shipping is not available for orders shipping to Alaska or Hawaii.

Signature may be required for delivery if you will not be at the shipping address to accept delivery of your product, consider shipping the item to an address where someone you trust will be available to sign for your package. Please note that we are not able to adjust the shipping address once a package has left HNS Tools's warehouse. Title and risk of loss to all products will pass to you on delivery.

Undeliverable Packages: Occasionally packages are returned to us as undeliverable. If your order is returned to HNS Tools because the package is undeliverable as addressed, HNS Tools will process the order as a return and issue a refund for the item only. See our return policy for more information.

Failed Delivery Attempts: Most of our carriers make three attempts to deliver a package. After three delivery attempts, the package will be returned to us.

Free Shipping Coupon codes must be used individually and cannot be combined with any other offer. Coupons that offer free shipping can only be used for orders within the U.S. and the shipment method will be Ground shipping.

Tax-Exempt Orders

If your order is being placed on behalf of a tax-exempt organization or individual, please call HNS Tools Sales Support at 1.888.872.8008. Be prepared to provide proof of state tax-exempt status for the state where the product is being shipped. The organization or individual name on the order must exactly match the state tax-exempt certificate. Federal tax exemption certificates are not accepted.

Undeliverable Packages

If your order is returned to HNS because the package is undeliverable as addressed, HNS will process the order as a return and issue a refund for the item only. The customer will be notified via email once the return has been completed and refunded. You may request for the order to be reshipped by HNS with a new address in order for us to resend your order. All requests must be made prior to a refund has been issued. Furthermore, if you would like the order to be re-shipped, you will be responsible for payment of the shipping charges. If you purchased using a free shipping promotion, shipping charges will be based on USPS or UPS rates to your destination based on the weight of the package. Fees can be collected via PayPal or by providing a credit card number.